Sentry Group, Inc., Sentry Safe
Sentry Group, Inc., Sentry Safe NO customer service, # ALWAYS busy, no reponse! Nationwide

Accidentally locked combo in new safe.

Followed instructions on the website to retrieve which included writing a letter, getting it notarized and providing emails and phone numbers for payment of "Reserach fee" $15 to get combo for us.

Their website says it takes 48 hours to process the faxed letter. It's been 3.5 business days and no call for payment so we can get this process moving.

Tried calling customer service number, it is ALWAYS busy. After some reserach, found out that everyone that has tried to contact them has had the same problem. No response from company. They have no customer service department and should not advertise or have a customer service line that is always busy. Perhaps it's time for them to upgrade the phone system?

Fear that we will never get the combo or items out of the safe at this point.

Company: Sentry Group, Inc., Sentry Safe
Country: USA
State: New York
City: Rochester
Address: 900 Linden Avenue
Phone: 8008281438

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