Logitech Remote Controls Group
Logitech International - Sells faulty products and then ignores requests for tech support. Ripoff

I purchased a Harmony 880 universal remote in May. From the start I had to tape down or put a small weight on the unit in the charger so it would make proper contact with the three contacts and charge properly.

A month ago the unit started to not charge all the time even when proper contact was made, I also started having difficulty changing the programing via my computer, even when properly hooked up, the unit gets to a certain point in communicating (proof that I'm hooking it up to my computer properly and making contact), then getting a Null: Null error and not updating the uint. After numerous attempts, it finally updates.

I've e-mailed customer support via the contact us link on the software interface, but even when they promise to reply with in 24 hours, I have yet to be contacted.

I'm limited with calls I can make from work, and they list their hours as Mon. Thru Friday, so calling them is very difficult.

I've read feedback recently on Amazon with other users having similar issues and waiting months for replacement batteries that didn't resolve the problems.

This is not any way to treat a customer that spends 200.00 for a remote!

Company: Logitech Remote Controls Group
Country: USA
State: Ontario
City: Mississauga
Address: 2355 Skymark Avenue, Suite 100
Phone: 9052734571

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