DishNetwork/Echostar
Priority repair plan still meant an 18 day wait
- 07-17-2007
- 11
Electronics and household app.
Dishnetwork was fine until I had a problem. One bed ridden Veteran and I'm handicapped so we rely on our TV heavily. When contacted they could only give me a date 18 days away. My husband hit the roof.
We were charged 5.99/mo extra for a priority repair plan (if you have it cancel it with them it's useless) and have to wait 18 days???
A woman from dish calls after I file a BBB complaint and says well, we even have trouble keeping office help no less field people. I guess that's my fault? So they must treat the employees crummy too.
So I ended up paying a private contractor over 70.00 to come and fix it and no offer of reimbursement from DishNetwork, not an ounce. Just a matter of time before I dump them for good and go to DirectTV or Cable. Looking over my options.
Never in my life has anyone told me I'd have to pay for 18 days of "not watching" tv on top of paying for a priority repair plan! Junk your sets, I hear they're breaking down all the time. Hope you can get it repaired quicker than me.
Company: DishNetwork/Echostar
Country: USA
State: Texas
City: Dallas
Site: dishnetwork.com