Dish Network
Charged $5 monthly for a receiver not plugged into phone line

Dish Network has been charging me $5.00 monthly for not having one of my receivers (not in use) plugged into the phone line. This receiver is not being used yet I was told that if I attached it to a phone line I would have the fee waived as a way for me to save money regardless of use. I was also told that there is no reason Dish wanted it plugged in except to save me the $5.00 fee.

When questioned why was I then being charged $5.00 for nothing, I was told it was for the capability of having more access. I have the same capability regardless if it is plugged in or not.

So no answer except that it was policy and the individual on the "customer service line" did call me an idiot. I was not told of this when I purchased my Dish yet the customer service rep did indeed say it was the installer's fault for not telling me even though the installer is not the one charging me the $5.00.

Company: Dish Network
Country: USA
State: Illinois
City: Palatine
Address: Dept. 0063

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