Cingular Wireless - AT&T
Charged $325 for Alleged Water Damage on Returned Blackberry

I recently purchased a Blackberry RIM 8100 Pearl from the AT&T web store after having been an on-time paying customer of theirs for the past 5 years. Up until last month, my experience with AT&T was very pleasant, until certain features of the $325.00 PDA stopped working only months after receiving it. I called the customer care hotline, and they informed me that since this was an internet order, I would have to return the phone via their exchange program.

The thanks I received came in the form of a $325 charge on my next bill for the returned phone due to "water damage, " however the phone was never exposed to water while in my possession. What especially irritates me is that the second PDA quit only a few weeks after the first, and I called and returned that phone before I thought that they might be trying to bill me for these phones. I am worried that I will have to pay another $325 next month, what with their creative exchange program scam.

I wish I had done my homework before I ever bought this PDA from Cingular, there are numerous complaints about this water scam on the internet. They have no intention of making sure you have a functioning phone under their warranty, even if that is what you paid for. Cingular AT&T = Fraud!

Company: Cingular Wireless - AT&T
Country: USA
State: Illinois
City: Chicago
Phone: 8003310500
Site: wireless.att.com/home

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