Dish Network
Third-party reseller promised DSL internet that was never available

I purchased an agreement with Dish Network through a third-party company called Dish Pronto. Dish Pronto does not tell you that they are running a third-party company upon signing up.

Dish Pronto promised to give me satellite TV for 24.99 a month as well as providing DSL internet service. They installed the dish and it does work sometimes. I am still waiting for internet service. This company lacks integrity of any kind. My charges each month are $15-20 higher.

When I called to cancel, they literally refused. They wanted to fix the problem instead. I said great, hook up the internet service. They refused that as well. DSL is not available in my area. I was told that I would be charged a cancellation fee of $240. I stated that there was a 7 day period to cancel. I was told that was incorrect even though it's written on the contract.

The billing for this company is a nightmare. I have to literally figure it out myself. They add charges for no reason. I subtract them every time. I keep track of the days without service and subtract them as well.

Dish Pronto and Dish Network certainly have room for improvement. "The dish ran away with the spoon" is a quote that accurately describes this whole scam.

Company: Dish Network
Country: USA
State: Ohio
City: Millersburg
Phone: 8882563474

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