Cellular Express Plus
No refund after misrepresentation of the workabilty/compatibility of a phone car charge

*Explanation I needed a car charger for my cell phone and was directed to a product the salesman said would work although I expressed my doubts about its compatibility. He charged my credit card and I proceeded to walk out to the car (parked just outside the store) to try it. It did not work. I directly returned to the store and after telling him about the issue was told they had a no refund policy and they did not have an alternative product. The whole elapsed time from purchase to return was under 9 minutes. With my insistence, he called Chris Jones his District Manager to confirm the no refund policy. I asked to speak to him and again was told that all I could do was contact a 800 customer service number about this on the weekdays. I asked for the regular corp. Headquarter address and local phone number and he refused to offer it. I resigned to exhange it for a product I did not want or need but figured that it was better than arguing with Cust. Service for a refund or a non-existent alternative car charger.

Outcome
*Desired Outcome Nothing - for information only
*Explanation Since I expressed doubt about it working but was told that it would and after a quick test that confirmed it did not, a refund refusal was infuriating. They exchanged for something I neither wanted or needed. I wanted my credit card refunded.

Company: Cellular Express Plus
Country: USA
State: Florida
City: Melbourne
Address: 2250 Town Center Ave Suite 123
Phone: 3214330121

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