FWM Laboratories
Fraudulent charge

I signed up for the free products - acai berry and life cleanse. When I did, no where did it state that I needed to cancel within 14 days or credit card will automatically be charged. Have been trying to contact the company but line is always busy. At night, when I call, although I stay on line for a long time, it will transfer me to an extension and then ask me to leave a message - I left several messages but no return phone call.

I just finished talking to Customer Service and she said she successfully cancelled my subscription. And then, after I asked her how to return the products so I can get a refund, she stated that that amount was for the product since I did not cancel within the time period. I told her that I received another 2 bottles and I wanted my money back. She then told me that the only one who can refund me was the Refund Dept and that I could contact them only by email. I told her that their refund policy was that I needed an RMA number to return the product. It was only when I told her that I filed a complaint with you that she gave me my RMA number.

This company is a fraud and needs to be closed down.

Company: FWM Laboratories
Country: USA
State: California
City: San Francisco

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