Microsoft
Xbox 360 Freezing and $170 Repair Quote

A while ago I decided to get an XBOX 360. I'd played demos at the stations in stores and some friends had some good things to say about it, and I'd played the first XBOX at friends houses and my brother had an XBOX 1, so I figured it'd be a worthy buy, so I bought one, and for a while it was fine.

Recently though, the system freezes up randomly, sometimes after playing for 20 minutes, sometimes after playing for 3. I thought I'd try to figure it out, so I tried other games, DVDs, turned it off, turned it back on, unplugged everything, plugged it back in, turned it off then back on again. Nothing worked, so I called the number on the box that it came in, and got very little help as well. The person I talked to had me do all the things I had done before, and again, 6 minutes into watching my DVD, the system freezes.

So, I turned online, and found a few reports from people who were able to squeeze some information out of the service reps, and apparently it's a somewhat widespread problem, known to Microsoft as "The Freezing Problem" which SUPPOSEDLY is a defect in the DVD-ROM or something. Of course that's just the internet, so it could be false, but there were a lot of parents who also reported similar instances with their kid's XBOX 360's.

So I called Microsoft's XBOX support line again, telling them everything again, and mentioning "The Freezing Problem" and I was told that I'd have to pay $170 to have it fixed.

Now, I'm just trying to be reasonable here, but I didn't do anything to break my XBOX 360. I didn't drop it, or get water in it, nothing happened to my XBOX 360 outside of it's typical operations that it was built for. And now something is wrong. If nothing happened to change how it was working, then the only other explainable way for it to be broken as it is, is that the system itself wasn't built properly (which is believable considering the other instances of this reported here on the internet). So why should I have to pay $170 to fix one of Microsoft's errors?

In conclusion, be careful about the XBOX 360, or anything with XBOX on it. If it has a defect you're gonna have to pay a lot to fix it. I'll try calling again, maybe the 20th person I talk to will be nicer, but in general, XBOX's support line is as helpful as a flashlight on the sun. Or a microsoft anything anywhere, because it probably will have defects too.

Company: Microsoft
Country: USA
Site: xbox.com

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