Costco.com
Online TV Order Cancelled After Charge and Weeks of Delay

Costco Online Shopping: Order Number: 18215938

On Mar 18 at about 18:49:52, I placed an order online at costco.com to purchase Sceptre 23" LCD HDTV for $399.99.

With shipping charges and taxes, the total was $440.99. My credit card was immediately charged.

On Costco online shopping's website, it specifically stated that it would ship the product in two days.

However, on March 20, I received an email, saying that the product was out of stock. They also expect the "order to ship the week of April 16th."

However, on Tue, Apr 3, I was informed that the order was cancelled.

There was no indication on why the order was cancelled.

I originally expected the order to be shipped in two business days... And that's why I placed the order. I also saw that my credit was immediately charged.

However, almost a month has passed... And I was told the order was cancelled. My family was expecting the product. And now they are in great disappointment to without having a TV, and also for the way Costco handled our order.

Therefore, we are filing a formal complaint against Costco.

Company: Costco.com
Country: USA
State: Washington
City: Issaquah
Address: 999 Lake Drive
Phone: 4253138100

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