Staples
Poor customer service

To whom It may concern:

I was recently at your Cincinnati Store 8666 Beechmont ave (store #0456) Cincinnati Ohio 45255 and received some less than warm service as I was Checking out and the casher (Mandi) was ringing up I tried to question her about a charge, she was quick to ring up and say " We can look at that after you sign and the order is finished" I pointed out that the calculator that I picked out the sign said 8.99 and she rang 16.98. She had a guy run to check the price and he came back with the same price so I showed him where I got it from and he flipped thru the calculators and found the right one for the price listed on the hanger; meanwhile no apology was made for having numerous calculators on the wrong hanger and as I returned to the cashier (Mandi) she said " decided to go with it " and I said " no the wrong calculators are hanging on the hanger this is the one I want" So She Replied " I need you to go back and get the wrong calculator (the one they put on the wrong hanger) so I can remove it from your credit card”, to which I said “what about customer service” she (Mandi) just shrugged; so I told her to go ahead and remove the whole purchase and I would be on my way. To which she said "I am sorry you feel that way" If she was truly sorry she would of made more of an effort to correct the problem (the stores problem of misrepresenting an item). I have been a long time customer of that store and also shop online I bought my first computer there years ago and until today shopped there very frequently.

Sincerely,

Chris Weist

Chrisweist@hotmail.com

Company: Staples
Country: USA

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