CircuitCity.com
Ripoff Order was lost RUDE CUSTOMER SERVICE

Horrible company, extremely rude customer service... A few months back I ordered a dvd/vcr from circuitcity.com. They shipped it by fedex smartpost which is a joint effort of fedex and the post offce. Package got lost in shipment and fedex and the USPS blamed each other. I called circuit city thinking they would jut ship another one... WRONG! They had to "research" the loss. Took 2 months, numerous calls, a complaint with the BBB, a letter to the CEO and disputing the charge with my visa to get a refund.

If you ever order anything from circuit city and you dont receive it, call their customer service only once. If they don't offer a reship or refund right then, dispute the charge with your credit card immediately. Don't believe the "it will take 3-5 business days to research your inquiry."

Company: CircuitCity.com
Country: USA
Site: circuitcity.com

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