Cingular Cell Phone
Stolen Phone Shut Off Led to $200 Charge and Replacement Cost

I purchased a family cell phone plan (2 phones - 2 different numbers) from Cingular through Sam's in Florence, Alabama. One for each child. Each phone cost $5.00 each. Used the phones 3 months when one phone was stolen from my son at work. I was out of town when he notified me so I called and ask Cingular to cut off the phone so the minutes could not be run up by the person who stole it.

When I returned, I went to Sam's and ask them to get me another phone in the same number and of I was informed they only sold new service and that I would have to visit the Cingular store on Cox Creek Parkway in Florence.

I then went to the Cingular store and they pulled up my account and informed me that another phone would cost $129.99. Also told me that because I had the phone shut off that I was charged $200. Also ask me if I had taken out insurance on the phone. I said "NO", why would anyone take out $5 a month insurance on a $25 phone?

I was not even asked if I wanted insurance anyway and think this is the biggest rip off. HELP!!!

Stelola
Florence, Alabama

Company: Cingular Cell Phone
Country: USA
State: Alabama
City: Florence
Address: Cox Creek Parkway

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