Conn's Appliances - Dallas, TX
Riding Mower Broke Down Repeatedly, Refused Refund, Transmission Failed After Eight Uses

I bought a Poulon 38' riding mower from the Conn't located at Wheatland, and I20 in Dallas, Tx. First use out, it stopped, and had to be pushed up a 1/2 acre of HILL, I called Conn's it would be two weeks BEFORE someone could get out here to fix.

They FINALLY got there, they said it was fixed. First time out again it broke down! I took it this time to Conn's myself, I wanted my money back. They gave me a user-mower to use until mine was fixed. After two weeks my mower was ready, (so they said) it lasted two mows, again I call conn's, repair comes out after a week, says the belt was bad. I asked him how a belt can be bad after '4' uses? The belt cost us $38.00!!

I went to Conn's and talked to the manager, they still would not give me my money back on this hunk of junk! I went to mow again the gear would not shift, I again call Conn's the repairman shows up and says now the transmission is gone!!!

He said he would be back as soon as it comes in, that was three weeks ago!!! How on earth can a Transmission be gone in 8 uses? I want my money back, so far its still under warranty. I again go to the store 02/12/07 to talk to a manager. The only manager there was the Asst who was on the phone. I stood behind this man 20 minutes at no time did he speak one word to me! He saw me standing there, and totally ignored me! The very least he could of done was say 'I'll be with you in a minute', a salesman even went over to him, and said I was waiting to talk to him, NO RESPONSE out of him!!! I used my cell at this point to find out the area manager's name, I told the CSR on the phone that I was STANDING in the store, and STILL COULD NOT GET HELP! He said he was forwarding my info to the Area Manager for him to call me, two days later I still have not heard from him! All I have is a broke rider, that has been nothing but a pain since I bought it! Calling Conn's does no good, going to the store is no help, Area Management does not return calls, I at this point do not know which way to go.

I do know I want my money back! The warranty will be out soon, and if it wouldn't run with a warranty, it sure is not going to run without a warranty!!

Company: Conn's Appliances - Dallas, TX
Country: USA

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