CompUSA
Illegal loading of software when reparing laptop, misleading warranty sale, ripoff

I bought a laptop in June 04, along with an extened 2 year warranty that the salesman assured me would allow me to receive a new battery at no cost to me. I took the laptop in for repair during the warranty period (April 06) {power input became loose}, and asked for a new battery to be repaired.

The techs would not put in a new battery - they said it tested fine. They did replace the motherboard to fix the loose power input. They load Windows professional edition. I am now getting error mesages from Microsoft that my copy of Windows is illegal and I cannot downlaod any update to Windows.

Microsoft says it is an example of software piracy on CompUSA's part but will not help me validate my Windows version. CompUSA says that they did not do it, and since it is out of warrenty now, I'll have to pay the fee to just drop it off. When I bought the computer, I was not given the disks to reinstall any Microoft product, although there is a genuine Microsoft sticker on the laptop.

Do not buy your computer from CompUSA. They seem to rely on you taking it off the shelf and not being able to check items until you get home.

It is 35 miles one way to the nearest CompUSA, so a quick visit is not possible to remedy the situation.

Company: CompUSA
Country: USA
State: Florida
City: Jacksonville
Address: Arlington Expressway

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