Direcway Hughes Network - Hughsnet - DirecTV
Satellite Internet Refund of About $600 Never Paid After Return

Direcway aka Hughsnet is completely dishonest. I live in an area where it is impossible to get a good enough line for even a modem to work, so I fell for the line "satellite high speed Internet service." This is a farce.

They use a FAP, "fair access policy program," to limit data speed after a very small amount of data. The customer service reps are in India, and communicating with them is at best very difficult.

After a couple of months of lousy service, I contacted Customer Service. After a long and difficult conversation, I was issued an RMA to return the equipment for a refund of the purchase price of approximately $600.00. The shipping boxes arrived in about two weeks with instructions and a FEDEX shipping form with their FEDEX account number pre-filled in. I very carefully packed the equipment in what I consider to be a very good packaging system.

About three months later, I started trying to contact someone who could update me on what had happened to my refund. Here is the short version of a very long and sordid run-around, a tail-chasing "call this number" game: after hours and hours of telephone time over a year of attempting to get my money, I was finally advised that I must get my money from the vendor I purchased from. Hughsnet returned the equipment.

The shipping containers were not damaged in any way, but the equipment was just thrown in the boxes to bounce around like peas in a boxcar. This was not the equipment I returned, and it was certainly not packaged according to their instructions or in the manner in which I packed it. I packed it just as the instructions required, and as good as the packaging is, I see no way it could have gotten loose.

I then contacted the company I thought I purchased it from and was told a couple of days later that I must contact another company. I'll add to this report when I can find out who it was.

Needless to say, I have the equipment, "useless to me" and in unknown condition due to the poor packaging by Hughsnet.

I believe there should be a class action suit here, as I can't find anyone who has anything good to say about these people. I even had to get rid of the DirecTV part of this company due to fraudulent billing and more of the same.

Anyone filing suit who wants more ammo for the suit, post it here. I will pay part of the cost to sue these people.

Company: Direcway Hughes Network - Hughsnet - DirecTV
Country: USA
Site: hughesnet.com

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