Circuit City
Chinese arithmetic at Circuit City where 10% coupon doesn't mean 10% off! Ripoff

I went to CC (Wilkins Twp. Location) on 8/18 armed with thier 10% off coupon on all TVs $100 and up including sale items. I found the Hitachi 65" projection TV clearly listed on sale for $1424.99. I tendered my coupon to the sales associate who scanned the coupon, and much to my surprise, the register screen showed up with a $75 discount. I questioned the associate, and he called for a mgr. The mgr. Explained that the tv was already discounted and that the $75 was all he could give me. I read the coupon to make sure everything was in line with my coupon. 1) 10% on all TVs $100 & up including sale items. 2) not valid on delivery, sales tax, and clearance items. This is a sale item, not a clearence item. 3) not valid on Sharper image or Disney items 4) good 8/1 thru 8/31.5) Not valid on previuos sales. After checking all the exceptions, I argued that I still met the coupon's conditions. I got a smoke and mirrors answer that the TV was already discounted, and that the coupon did not apply. I still bought the TV, figuring I was dealing with a dope that couldn't read. I called CC customer service on the morning of the 19th, and after waiting on the phone for 30 minutes, I basically got the same reply. I don't know if CC people can't read, don't know basic math, or their company policy is just plain rip off customers. Remember I took the time to file this report, how many victims don't bother to do anything? I am sure if another big box store like Sears was in this fiasco with the coupon, the problem would have been solved before I left the store. If Sears would have had the same item, CC would not have my business.

Company: Circuit City
Country: USA
State: Pennsylvania
City: Pittsburgh
Address: 3475 Wm Penn Hwy
Phone: 4128290802

  <     >