Best Buy
Palm Return Refused Over Missing Screws and Rude Service

I tried to take my new palm back, it was missing the infrared sensor (I never new it was supposed to be there), and also screws had fallen out on the sides. The thing was it would not retain any phone numbers, and would not take those expensive memory cards. When I took it to the customer service desk to claim my rights on the 59.99 3 year warranty, they said "because 'screws' are missing you cannot tell if you tampered with it, for all we know you tried to fix it yourself".

After talking to me in a rude short answer, not paying attention at the issue at hand, he offered the customer service number to SONY, he made me wait in the lobby, after about 30 minutes I gave and went home (yep he never showed up).

I have also received the same treatment for car speakers and televisions, oh yah I did it with my shiny new HRS USA BEST BUY card. I know other people have the same problems, unfortunately I'm probably not the only one out here that know that mass corporations will do anything to save a buck, so the can give there half @$ed managers raises if the inventory is clean.

(sigh)

Philip
Phoenix, Arizona

Company: Best Buy
Country: USA
State: Arizona
City: Phoenix
Address: Tatum and Cactus

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