Direct Tv
$100 DVR Rebate Check Never Arrived After Five Months

I bought DIRECT TV's DVR unit for Christmas, and it had a $100.00 rebate. I sent in the rebate at the beginning of January, and to this day I still have not received my rebate check. I have contacted them a dozen times and still have not had this resolved. I do have copies of every e-mail sent and received, 12 to be exact, not counting phone calls.

The last response back to me, on 5/25/06, said they show the check was sent on 3/1/06, which it was not. Now they tell me "they" are not responsible for lost checks and do not reissue checks, even though I do not believe it was ever sent in the first place. After the day they say they sent the "check," I received a rebate "form" in the mail, so what they sent me was a rebate form, not a check. By the way, it took them 3 months just to mail out a rebate form.

I know they say they are not responsible for lost rebates sent in by the customer, but it does not say anywhere that they are not responsible for the checks "they send." It seems they should be responsible for rebate checks due. But they are taking no responsibility for the check whatsoever and say it is the post office's responsibility, not theirs, and they cannot do anything about it. They say it is not their fault it did not show up, and they will not reissue a check. In other words, they are getting away with not paying me the $100 rebate check due to me.

It has taken me 5 months of contacting them over and over again to find out they are not responsible for their checks showing up or not, and if it does not show up, that is not their fault and they will not reissue it. In fact, they will not even look into it. So does this mean that for every person who does not receive their rebate check, DIRECT TV just gets to keep their money? Money that is due to the customer? This sounds like fraud to me. That is so not right.

I wonder what they would say if they did not receive my payment and I just told them, sorry, I don't write a check twice, I am not responsible for lost checks. I have a feeling it would be a different story then. Funny thing is, we have received every bill from them, and everything they have sent, except the rebate check that they are supposed to pay out on. Kind of funny that this would be the only thing from them not to show up. They could not care less about looking into it, paying up and making good.

Company: Direct Tv
Country: USA
State: California
Phone: 8005315000
Site: directv.com

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