Best Buy
Catch 22 on hardware / software bundle refund, mistreated and ripped off, the business that doesn't give a dam

I bought a set of 3-D LCD glasses and controller. The set came with 3 special DVDs used to demonstrate the system. The box mentioned no restrictions on the type of TV it would work with.

Installed the glasses and controller and had to open one (of three) sample DVD enclosed to demonstrate the 3-D effect. I found that the hardware was incompatable with progressive-scan (HD) TVs.

Tried to return the package and was refused because I had opened one of the DVDs. Was told that I bouht software, not hardware! And that Best Buy would not accept software returns. I argued that I could not test the hardware I bought without opening at least one DVD.

Went through three levels of customer service and they all refused to allow me to return the package, insisting I had bought software. Was told by a customer service rep that Best Buy was "just" a retailer, and could not guarantee that everything they sold would work. What a customer-friendly outlook.

The glasses manufacturer referred me to the packager of the set. They offered to take the set back and issue $100 credit toward other DVDs they sold. Even though they tried to be accommodating, I'm not particularly interested in their DVDs. I just want my money back from Best Buy.

The 3-D package only cost $71, so it's not just the money that's at issue. It's the feeling that if Best Buy sells me hardware for a particular use, and the hardware doesn't work as claimed, they should take it back.

The fact that I had to open a DVD to test it is as immaterial as me opening an included sampler DVD to test a new player.

Rick
East Hanover, New Jersey

Company: Best Buy
Country: USA
State: New Jersey
City: East Hanover
Address: 410 State Rte 10, East Hanover, NJ 07936
Phone: 9735154994

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