BenQ
Rebate for monitors purchased thru Tiger Direct never received Ripoff

We have been unsuccessful in trying to collect a $50 (BenQ 17" LCD monitor # FP731) & $20 (BenQ 15" LCD monitor # FP531) rebate on monitors purchased in February thru Tiger Direct.

On March 1st & 4th of respectively, all required documentation was mailed to:

Dept. #57790
FP731 17" LCD Monitor $50 Rebate
PO Box 134
Niagra Falls, NY 14302-0134

And

Dept. #57791
FP531 15" LCD Monitor $20 Rebate
PO Box 134
Niagra Falls, NY 14302-0134

The bottom of each rebate form contains the following instructions: "For information regarding the status of your claim, visit www.rebatestatus.com or call (866) 206-6214.

After never receiving the rebates, I went to the website on May 23, which claimed "We have received your submission and it is being processed."

After waiting a few weeks and not receiving any checks, I called the toll free number. A representative told me checks had been mailed on June 17

We never received any checks. I went to the website again, only this time it said "no information can be found" when I tried to check the status of the rebates. I called the toll free number got a recording instructing people to call BenQ at 866-700-2367. When I called BenQ, I got a recording instruction me to call rebatesstatus.com at (866) 206-6214.

I called BenQ again and selected a different option from the menu, since selecting the "rebate" option put you thru to the recording. I left messages on their voice mail on both August 23 & 24 of 2005. Nobody ever called me back.

On August 25th, I called the main number for BenQ. I explained the situation to the operator, who put me thru to a Mr. Junkao. He told me to fax all the documentation to Amanda Bowen at 949-623-0760. I never heard from Ms. Bowen and we never received any checks.

On February 14, I spoke with Jillian at BenQ. She told me to fax all the documentation to her at 651-762-9717 and she would "expedite" it. I never received a response and we never received any checks.

I called her again on March 2 and told her I was running out of patience and was ready to contact the Attorney General's Office. She told me her manager, Cherrie, would be contacting me. It is now March 3rd, and I still haven't had any response.

Company: BenQ
Country: USA
State: California
City: Irvine
Address: 53 Discovery
Phone: 8664699766

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