Cingular Wireless
Replacement Phone Was Cheaper Model With Poor Reception

In August I purchased a new cingular cell phone. I had lost my At%T phone. I had full insurance. I bought a new phone because I was attracted to all of the features, ie" voice activation, movie camera, etc. I had to take the phone back before 30 days due to no reception and dropping all calls. They traded it for an identical model SGH p 217. While on vacation on Dec 15, the phone froze on a call. I called the company and they told me they would send a replacement. They sent me a much cheaper telephone. It doesn't have the same features, as a matter of fact it doesn't have hardly any features. It had really bad reception and I called and complained to the company that they "ripped me off" by sending me a phone that sold for $80. Less than the one I purchased 3 months prior. They told me they would send me another phone, When it arrived it was the same phone they sent me before. The $80 cheaper model. They said the SGHp217 had been discontinued and this was the replacement phone for that model. When confronted that this phone sold for $80 less than the phone I bought. Took out the best insurance, they said that was because of depreciation on the phone. I hate the new phone. It drops at least every other call and will not work well when I'm at home. Although we live next to a tower it doesn't get good reception out here.

This is such a rip off and I feel like my hands are tied. There is no-one in cingular customer service who gives a flip.

This is clearly another act of deceptive trade. Please let me know if there is ever a class action suite against Cingular. I am a very dissatisfied customer.

Company: Cingular Wireless
Country: USA
State: Texas
City: Denton
Site: cingular.com

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