Dish Network
Told Early Cancellation Fee Applied Despite Earlier Contract Change

I called to cancel service as we were never satisfied and no longer wanted. We had initially tried to cancel the service on 2-11-05. (That's another story that we should have pursued at that time.)

After being passed from representative to representative who offered deals, high pressure sales pitches, was forward to a third party who stated that we had to box up equipment, etc, and mail back to them with the labels that would be sent in the mail. She rambled about if the items were not sent back that we would be charged for the equipment. Then she, seemingly without taking a breath, began a speech about our being charged 140.00 to cancel early.

When I advised that we had spoken to a representative back on 2/11/05, when we initially tried to cancel the service, and I had the paperwork in front of me, that the contract had been changed to a one year contract and we were to receive one month free. She rudely said no, I was wrong and that the representative had given us one month free to see if we wanted the service. (Does that make sense? - we already knew we didn't want the service.)

I again told her that she was wrong. She told me to read the contract and to look at my signature, after saying not to yell at her. I told her first of all my name wasn't on anything and I was looking at the notes we took. She said my husband misinformed me. I told her that they were not going to do us this way and not to bill me for anything. She said we'd be sued, and had to pay.

I asked to speak to a supervisor and she told me that there wasn't one and she was a senior specialist. I again requested to speak to a supervisor/her supervisor and she refused and immediately began talking about the bill again. I hung up on her.

I have filed with the Better Business Bureau.

Also, we never did get the "free" VCR that we were supposed to get after 90 days. They cancelled Lifetime and constantly flashed bulletins on the substitute WE channel.

There service is crappy. Don't let it rain, or have severe weather in the area, because you are going to loose service/reception.

I believe this company's practices are deceptive, threatening, and deceptive.

Company: Dish Network
Country: USA
State: Ohio
City: Millersburg

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