Go Video
RIPOFF RUN AROUND Fatal Error emails Unresponsive Nonexistant No Customer Service No Support

Jan 18 submit question via form on GoVideo site.

Jan 19, rec'v first auto-reply directing me to search the FAQ (that I already searched) or to "escalte" the concern, they provide a link and state a deailed responce with more information regarding my concern, they will get back to me as soon as possible, so I wait.
That from webmaster@govideo.com, then cs@govideo.com pipes in

Jan 19, with the same auto-reply rubbish directing me to FAQ

Jan 21, Another auto-reply, directing me to FAQ.
This one is "attached" to my "service report" request number

Jan 24, Finally a live person and no help.

So, 4 emails from GoVideo w/no help. I am going to call next, but as I suspected from the begining, I will only get more frustrated, thus I put off the in-person call. I don't do well under frustration and confrontation. I forked out nearly $300 and my blood is boiling.
See further details below containing email communication "attempts"

By the way, all of my responce emails have come back with "fatal errors" mailer daemon. I have re-submitted this (below) on their site again via the "expedite service" form:

I submitted again today Jan 24:
5 emails now from GOVIDEO and NO HELP. Your site is set up to type in a service request and get feedback. After waiting days and more auto-replies with no help, I am told to call? You should just say that on your site that you only offer help to call.

See my concerns below and reply. I have been waiting for feedback on my service request and I paid nearly $300 for my GoVideo machine. Furthermore - send me your mailing address so the Better Business Bureau knows where to send your copy of the report.

To TOP off my frustration, I cannot even reply to Jorge Arroyo GoVideo Customer Service, that email comes back with "fatal errors"

Jan 19 auto-reply non-human email from gv
gv (Thank you for submitting a service request for your GoVideo VR3845.
The information you entered is listed below. If you have any questions,
please contact Customer Service at 800-736-7679 or on our website at
govideo.com.) gv

Per YOUR feedback, I was told:

"You will receive a more detailed message shortly
with information regarding your Service Request."

I only got detail information regading MY REQUEST because of what I TYPED TO YOU:

Today, Jan 24, Finally human responce, but no help.
Gv (Thank you for your preference, In order to help you with this issue we need more information and will gladly give you assistance with one of our representatives on the live support line. 1-800-736-7679 Unfortunately we experienced some difficulties with our lines lately but are working fine, so please give us a call.

Best Regards,

Jorge Arroyo
GoVideo Customer Service) gv (and my text below was included)

Description: I have searched all the FAQ and tried 2 of the suggestions.
My model is DVD recorder VCR VR3845
I am very frustrated that my email support request only recv'd auto-reply!
As per YOUR SITE:
"If you would like to speak directly with a GoVideo support
representative, please call us toll-free at 1.800.736.7679, or e-mail us
at." = I did NOT directly get a PERSON

It won't play dvds anylonger, DID work fine...
I get this message:
Unknown disc. Please check disc again.

I have tried about 20 different movies.
I tried unplugging it for a while and setting it back to factory settings...
I tried simultaneously touching rr/ff, thinking maybe parental control was on...
When one pays nearly $300 for a unit and the support is not there, one is compelled to refer to the Better Business Bureau.

I am awaiting real support responce from a real person.
Karen

Jan 21 Another auto-responce telling me to check FAQ only spitting back my original info
Problem Description: I have searched all the FAQ and tried 2 of the suggestions. My model is DVD recorder VCR VR3845 I am very frustrated that my email support request only recv'd auto-reply! As per YOUR SITE: "If you would like to speak directly with a GoVideo support representative, please call us toll-free at 1.800.736.7679, or e-mail us at customerservice@govideo.com." = I did NOT directly get a PERSON It won't play dvds anylonger, DID work fine... I get this message: Unknown disc. Please check disc again. I have tried about 20 different movies. I tried unplugging it for a while and setting it back to factory settings... I tried simultaneously touching rr/ff, thinking maybe parental control was on... When one pays nearly $300 for a unit and the support is not there, one is compelled to refer to the Better Business Bureau. I am awaiting real support responce from a real person. Karen

This is the 4th response from your site now, with no assistance. First 3 auto-reply and now finally a live person that directs me to call.

Per the site, I was given the option of on-line help. With all due respect, can't we accomplish the same communication via email?

I work from home on-line. I only have dial-up because I am way out in the woods.

I would appreciate, finally, ANY simple suggestion that may get my machine working. Do I need to simply wipe it with a Qtip solution inside or something?
Any suggestion at this point would be appreciated than feeling like a customer getting a runaround... I have already expressed my frustration in your site's lack of support. I think you need to hire more personnel.

As I said, I work from home, I do business and work with a lot of sites and so far - all of them are more responsive, faster, and in touch with PAYING CUSTOMERS.
I paid nearly $300 for this GOVIDEO machine, please help.

Company: Go Video
Country: USA
State: Arizona
City: Scottsdale
Address: 7835 East Mcclain Drive
Phone: 4809983400

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