Ecost.com
Ripoff hidden fees misleading ads Tennessee

Internet & Web

1.) Bought an open-boxed, refurbished Govideo DVD player/VCR. Unit came in opened brown box (not manufacturer's box) with RMA # written on it, in it was a copy of invoice for previous sale, charged less HANDLING FEE, a hidden charge. No warrenty card & wrong remote (for Sharp TV) included. Can't operate 90% of the functions without the remote control.

Called customer service, was told open-box items are sold as-is, not returnable (never stated on invoice). They suggest I call manufacturer to get remote; call Govideo, they want $29 shipping.

2) Also ordered Syntax wireless USB adapter for $29.95, from email received ecost.com. This offer comes with a $29.95 rebate. Was notified by email the item was sold out.interestingly, I forwarded the original email to a friend, who ordered same item a day later & received the item. I replied immediately, told them to cancel order because it was near the rebate deadline. They still shipped the item several days after I cancelled my order, by that time the rebate deadline had expired. Was told No REFUNDS under any circumstances; can exchange only if defective.

3.) Had several orders in the past where the actual invoiced amount is different from the advertised price on-line, from which I placed the order. When this happens, it was always marginally higher but never lower. The difference each time is not much, only pennies, but if they do this often & to many other customers, which I suspect I'm not the only one, they do gain considerably. Other wise, it was faulse advertising!


Company: Ecost.com
Country: USA
State: Utah
City: Memphis
Address: 4895 Citation Dr, Suite 101 Memphis, Tennis 38118
Phone: 3102254044
  <     >  

RELATED COMPLAINTS

Ecost.com
Ecost.com review - Logitech harmony universal remote

ECost.com
Sold me a box of 20 defective computer mice

Syntax
Fails to pay rebates

Ecost.com
Poor Customer Service - Ordered Placed

ECost.com
Poor Customer Service

ECost
Bogus X2Gen Monitor Rebate ripoff

Ecost
Class Auction Law Suit Ecost did not printed sales receipt, manufacturer Cavalry Storage Inc. Rebate was denied ripoff Plano Texas

Ecost.com
Ecost rebate experience

Ecost
Misleading rebate

ECost.com
Dishonor their customer pledge regarding return of WRONG item