Direct TV
Waterline Damaged During Installation and Never Repaired

Order placed 3/21/04 via 1-888-355-7530. Order ID #9214745.

Installed Sat. 3/27/04 by a worker named "Billy." There was property damage to the waterline. The worker returned Sun. 3/28/05 and attempted to repair the damage but was unable to do so. He stated he would contact a supervisor to have a plumber come in.

A man was sent out to take pictures of the damage. He stuffed a sock into the hole in the pipe waterline and stated, "This is only temporary... Picture of damage will be turned in so someone can come out and repair damage."

Also, the contract for a first-time customer was to receive a free DVD. I did not receive a DVD. I contacted consumer protection about the issue. On 9/28/04 a DVD player was delivered to me via parcel post. The damage still remains. I am a retired RN with limited income. I cannot afford to hire a plumber.

Company: Direct TV
Country: USA
State: Michigan
City: Lansing
Phone: 8883557530

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