General Electric
Multiple kitchen appliances failed soon after purchase

I remodeled my entire kitchen and purchased a GE fridge, GE dishwasher, a GE slide-in stove, GE microwave and a GE wine center. Today is October 8th. I installed the products in August but purchased a few months prior to installing due to my kitchen being remodeled. Within 1 month of installation the stove started throwing off error codes and shutting down while trying to cook. I called GE and of course it was under warranty, so they came out and replaced the control panel that went bad. The following month I went to open the handle to my GE microwave and the handle snapped off. When I looked at it, it was a thin cheap plastic piece holding it on to the microwave oven. Well, I had to glue the handle back on (mind you, I spent over $7000 in GE appliances).

Approximately 3 months later I pulled my fridge out to clean behind it and put it in front of my island, barely touching the counter top, and when I went to push it back into place the entire front of the fridge folded like paper, leaving a big dent across the entire front of the fridge (cheap stainless, paper thin). Not to mention several of the shelves that are supposed to sit inside the doors of the fridge didn't sit correctly and many fell and have cracks across the plastic. Most recently, this week, my dishwasher just stopped working - no power, just dead. I called GE customer service to come out and when they did, he informed me it's not under warranty. I said ok, well, diagnose what the problem is, and he couldn't give me a clear answer. He said it's either the top panel or the bottom panel and/or both. He went on to tell me that in order for him to order the parts I would need to pay him for both panels because more than likely if it's one it's probably both, total cost $500 in parts and $100 for him to diagnose the issue. So as you can see, he left me with no way to make an informed decision. He didn't diagnose the issue (top and/or bottom panel) but wanted me to pay for both panels and on top of that add the $99.99 service charge, totaling $600.00. This is for a dishwasher that is only 1 year old, not to mention I live alone and it hasn't been used more than 20 times.

Because of this I tried calling customer relations twice. The first time I was on hold over 30 minutes and then I got disconnected. The second time, after 20 minutes on hold, I was talking to a woman and before I could finish explaining, I got hung up on a second time. I then decided to reach out to the manager of customer relations (via website), who in turn forwarded my email to a Mr. Gary Mantooth, who called me at work and, right from the beginning of our conversation, was rude and condescending. His customer service is severely lacking; the lack of care and his smug attitude absolutely shocked me. It was actually disgusting and he without question should be fired for speaking to loyal GE customers the way he does. While I was trying to explain my disappointment with my GE appliances, he interrupted me and said, "Okay, I'm not sure what your microwave, and your fridge that you dented, has to do with your dishwasher." I could go on and on with how rude his comments were but I won't. The last thing I said to Gary is why should I have to pay a service charge of $99.99 when no diagnosis was given to allow me to make an informed decision. Gary said I was given a diagnosis; I said he could not tell me whether it was the top panel, the bottom panel or both, but demanded I pay for all to order, for a total of $600.00. Are you kidding me?

Gary said to me, "Let me get a hold of the tech and I will call you back. Don't call me back, I will call you back after I speak to him." How rude! Again no resolution, nothing but the runaround from Mr Gary Mantooth. He should be fired. I will never again buy GE and word of mouth is huge.

Company: General Electric
Country: USA

  <     >