HHGregg
Salesman messed up order big time! Terrible aggravation experience

HHGregg's salesman messed up my order due to him not doing his homework. I ordered 4 stainless steel appliances. Fridge, Stove, Micro, Dishwasher. He never asked which side the hinge to my fridge was on. Another salesperson mentioned this to me. 1st fridge not delivered - I wasn't advised of this nor why.

Nasty deliverymen told me to look at invoice & call store. All they did was take out old stove, place new one in spot & checked to see if it worked. They would not take old dishwasher since it wasn't out of socket. I wasn't told to do this. Left boxed dishwasher/microwave in my living room. I had already schlepped all my stuff from fridge/freezer to my neighbor's house.

I called my salesman who played dumb when I asked why fridge was not delivered. He checked & said hinge couldn't be reversed. His fault! I paid for haul away of old appliances. I had to pick out another fridge where hinge could be reversed (Whirlpool).

It was delivered with hinge on wrong side. I was beyond angry! Deliverymen reversed hinges, set it up to work. They put the Whirlpool logo on the fridge crooked. I have Affresh to clean fridge but it's not working too well - Streaks awful.

Also the stove right next to the fridge is a Fridgidaire & has a different stainless steel finish. My original fridge was a Fridigaire. When my workmen went to install the dishwasher there was no water hook up kit included. Well, I was not told by my salesman that this kit was necessary. I called the store & was told it's not in stock & they told me to go to Home Depot, buy it & they'd reimburse me. I'll know tomorrow if this is the right kit.

When I came back my kitchen had a flood even though valves were off & there was a bowl under the sink. I ran to get towels & prayed it wouldn't spread to my downstairs neighbor. I am so dissatisfied & physically & emotionally exhausted. I'm a 70 yr. Old disabled woman living alone & don't deserve this situation. I have been left with a very unpleasant experience from HHGregg. I deserve some compensation for all the anguish I have had to deal with. My blood pressure must be full the roof!

Company: HHGregg
Country: USA
State: Florida
City: Boca Raton
Phone: 5619623630
Site: hhgregg.com

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