Mohotec
Paid $17,892 for laptop screens that were never received

On Feb 2 I paid Mohotec (Taiwan) USD 16510 for laptop screens (you can see a copy of the payment order). I also agreed with a Mohotec manager to pay cash for delivery in order to make it faster. On Mar 4 we made a USD 1382 transfer to CHIH HUANG CHANG (a copy of the Western Union money transfer slip is also attached).

However, during the next 3 weeks we did not get a payment receipt confirmation from Mohotec. We started to worry and requested a confirmation from HUN NAN Commercial Bank as to whether the beneficiary got the payment. 4 days later Mohotec confirmed receipt of the money. During the next week after the confirmation, Mohotec promised daily to ship the goods, but until now we still have not received any airway bill copy.

From Mar 26 until Apr 8 they did not answer any email we sent to them. We tried to talk to them over the phone, but there was only a message from an answering machine in Chinese and no one picked up the phone. On Apr 9 someone named Kevin Chang, who said he was the sales department head, did answer us. He wrote that the cargo was shipped to a wrong address and that this was not a mistake of Mohotec but of the freight forwarder. Mohotec did not take any responsibility.

Now they keep ignoring our emails and we cannot get back either our money or the goods we paid for. Recently we got a confirmation from SWIFT that the money was received by Mohotec.

Company: Mohotec
Country: Taiwan
Site: mohotec.com

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