GE Consumer Relations
GE "lemon" refrigerator buy-back - GE Adora 28.6 cu. Ft. French door refrigerator (SS) model DFE29JSDSS

After several months of dealing with repair visits for the faulty fridge that each ended in no improvement for the fridge I was able to contact the GE Consumer Relations department to see about a replacement unit. It was deemed that the unit qualified for "too much service" and the possibility of a swap-out was discussed. I felt that, after reading numerous reviews of the model after-the-fact, that we had received a lemon, and had no problem exchanging the unit for a new one (as it is still under the 1 year manufacturer warranty) I was informed that no dealer in my "area" was willing to do deliver/install/haul-away or even take dealer credit. I was then informed that a buy-back was the only option left; however, the credit would be for the purchase price of the unit, but at the current retail value of the exact same unit/model this would leave me with roughly $700 that I would have to pay in order to receive the exact same unit as the faulty one. I'm not in this for the money, I just want the fridge I paid for.

Company: GE Consumer Relations
Country: USA

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