Toys R Us
Buyer beware online purchases - ToysRUs.com

For Christmas I purchased 2 Nintendo DSI's, Starter kits and 2 warranties online. I was charged 2 separate charges. One for the starter kits and DSI's and another for the warranties. Due to a "technical error", I was only given credit for 1 warranty, even though I was charged for 2. At the store I was told they could not help me and was referred to the warranty company, the warranty company referred my back to Toys r Us. I finally reached someone. Bottom line, they would not give me credit for the 2nd warranty, even though I had already paid for it because it was not happening at "the time of purchase". They accepted payment for it at the time of purchase, but did not deliver the product due to an error on their part. You, as the consumer pay the price. They did refund my money, but that was not what I wanted.

Company: Toys R Us
Country: USA

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