Grand Canyon University
Promised refund never arrived and financial aid staff stopped returning calls

Beware of this private Christian University.

I enrolled in GCU Online to obtain my bachelors degree. I was told by my financial aid counselor that my refund amount would be $2,000 for my living expenses. This money never arrived and I could not get financial aid to return my calls or emails. I then contacted my adviser to see what is going on with this. My adviser told me I would be getting a $1,200 stipend as they call a refund. She told me the check had not fully processed and she would get on it for me. She did not return my email or calls either. I spoke to a random financial aid counselor who told me I get $0. I was outraged as I planned bills around this and now was empty handed. I left messages for several managers and none have called me back as of this posting. Now they will not let me withdraw without paying for the current class and won't contact me. I'm not sure who to complain to next but it seems these schools can do whatever they want. I am also considering litigation against them for unfair financial practices and am looking for an attorney to take the case.

Company: Grand Canyon University
Country: USA
State: Arizona
City: Phoenix
ZIP: 85017
Address: 3300 West Camelback Road
Phone: 6026397500
Site: gcu.edu

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