PayPal Inc
Lost $2195 Sale After Card Dispute Despite Signature Proof

I accepted a payment of $2195 from a person using PayPal's service. This happened in November. In January the person called his credit card company and canceled the payment. PayPal then gave the person a refund of $2195 and took $2195 from my account. The person now has the item I sold him and his money back.

I called PayPal about 50 times and got nowhere. I talked to many 18-year-old kids who were reading rules from a book. PayPal told me that if the person was verified, had a confirmed address, lived in the US, and I sent the item to his confirmed US address, and I had proof (signature) of where he received it, they would refund my $2195. I did everything they asked and had signature proof of the person receiving the goods.

PayPal now refuses to refund my money. They said their policy states "you must have signature proof that can be tracked online," which I do. I work for the USPS and have access to the USPS computers. I was able to track this shipment online. I faxed PayPal a copy of the receipt showing where the person signed for it, the address it was delivered to, and the date and time it was delivered. All of this was tracked online.

PayPal says that since they cannot track it online, it is no good. I responded by saying that the user agreement did not state that PayPal had to be able to track it online. All it said was "as long as it can be tracked online." I do not see PayPal's name in that statement anywhere. This can be tracked online and was tracked online using the USPS computers. Just because PayPal cannot track something online does not mean it cannot be tracked online.

I have filed a complaint against them with the BBB of Silicon Valley. It is in a rebuttal state right now.

I suggest that anyone using PayPal stop. They are crooks. You will get taken sooner or later, and for how much? Who knows. This was my biggest sale on PayPal, and now my worst and final. I am out $2195 so far. PayPal is there to protect themselves, that is all. They will sign anyone up as long as they can make a dollar off them.

Anyone who sends you money with a credit card can reverse it at any time, and you are out the money and the product. PayPal says you are insured for $5000 per year per account, but you must first follow about 100 rules, which no one does, or 99.9% do not.

Do you send every item to a US address? Is every address confirmed? Is every account you receive money from verified? Do you send every item with signature confirmation and a return receipt? These are just a few. If you answered no to any of these, BEWARE. PayPal knows, and they will rip you off one of these times. They are sitting there waiting for that big transaction.

I am just an average person like you, trying to warn you before PayPal strikes you like they did me. There are crooks in our own backyards. Take care and beware.

Company: PayPal Inc
Country: USA
State: California
City: Palo Alto
Address: 1840 Embarcadero

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