Kaplan University
Does not properly inform students that logging in to site incurs charges

Kaplan University hounds you about registering for classes and they will contact you numerous amounts of time to make sure you register and log in to class, but they conveniently omit letting you know that logging in will incur fees even if you don't actually attend class.

I contacted Kaplan to withdraw from class. Although they are quick to contact you regarding registering and logging in, they are extremely slow about returning calls or contacting you regarding your withdrawal. After leaving messages with an academic counselor regarding the withdrawal, which were not returned, I received an email stating that I needed to login to the site regarding my classes. I logged in thinking that it had something to do with my withdrawal request. Now mind you the login was only to the site and not to any classes, but they insist that the login was equivalent to attending class.

Of course this information about logging in was not explained on the front end. I was even told by the director, who I complained to that this was a common complaint". My question to her was if this is something that happens frequently why would you not make sure that it is properly explained on the front end? Of course there was no answer. I of course know that the answer is that it helps them to generate more fees. I think there needs to be a class action suit against Kaplan to force them to discontinue this unethical practice.

Company: Kaplan University
Country: USA
Address: kaplan. edu

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