Roxio Inc and Best Buy
Ripoff rebate offer consumer fraud

Roxio offers a $15 rebate for the purchase of Photosuite 4 Platinum. The product costs $50 before the rebate.

I purchased Photosuite 4 Platinum on August 22 at Best Buy in Pennsylvania. I bought the product because it would only cost $35 after the $15 rebate.

When I returned home to Georgia I cut the UPC code from the box. I filled in the rebate form and stapled the UPC code and the cash register receipt to the rebate form. I mailed the required items on 28 August.

They say they received it on 13 September. They are refusing to pay the $15. The excuse is that the UPC code is invalid. Since both the offer and the code came off the same box how can the UPC code be invalid?

They say that to receive my rebate I must send them the correct UPC code. That is impossible since I already sent them the UPC code.

The tracking number for my rebate is 23257674.

Maureen
Lakemont, Georgia

Company: Roxio Inc and Best Buy
Country: USA
State: California
City: Santa Clara
Address: 455 El Camino Real
Phone: 4083673100

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