Axia College Of University Of Phoenix
Bad Business Practice, Deceptive, Uncooperative, Poor Instruction

I started with Axia College in May. The enrollment counselor was very nice and answered all of my questions. I have not had as many problems as some people on here have, but my experience overall is still dismal.

I was not told that I would be a guinea pig for their new computer/server online system which crashes ALL the time. How can you have an ONLINE school with poor quality online service and accessibility?

The tech support agents for Axia are TERRIBLE. They are nothing more than minimum wage people who read from a computer screen to try and solve your problems. For instance, you can't make the login screen to the college a favorite in Internet Explorer or it starts to work improperly. You constantly have to clear your cache and sometimes have to restart the computer. What other website in the world requires you to do this to make it work properly? This is an ONLINE college, you'd think they would get the ONLINE part down right.

I was also told that the instructors for the classes are teachers. Now, to me, a teacher (in the context of an educational conversation) is someone with a teaching degree. They are NOT. They are just average joes like you or me. One teacher actually claimed that she was a "bionic" paraplegic and BRAGGED that she was simultaneously teaching at over 10 different online colleges. I did not sign up to be taught by someone who is overextending herself and not giving me fair attention to my work that I am PAYING for.

The website operators have no common sense whatsoever. Besides the aforementioned website problems (if a website can't run properly on Internet Explorer, why bother), their server maintenance is scheduled at a very dumb time: 11pm-5am Sunday Night Mountain Standard Time. You're probably wondering why is this a bad thing? Let me tell you.

With Axia, each week's major assignment is due by midnight Sunday. The server maintenance is schedule two sundays a month. For students in California, this equates to 10pm-4am Sunday Night. WHY WHY WHY would you have your server maintenance done the same night assignments are due? When they do maintenance, it is impossible to log on and post the assignment. Why not do the maintenance Monday night/Tuesday morning when NO assignments or checkpoints are due? Or do it early Monday morning by pushing it back a few hours so that all the students have until Midnight to post their major assignments? Is this not logical? I think it is.

This week is the last week for the class I am taking. There are absolute no late postings for assignments Sunday night. If I don't post my assignment before an undisclosed time Sunday night (they reserve the right to start server maintenance at any time AROUND 10pm Pacific time so you never know for sure when they are going to do it) I lose 250 points (out of 1000) and fail the class.

A tech support agent snapped at me to turn my assigment in on Saturday. Well, for those of us who WORK for a living, this isn't always possible. I signed up for this class because of the flexibility.

Students are also required to take phony classes no matter what their actual educational background. I was required to pay $800 to take an "Introduction to Online Learning" class even though I am very skilled with computers and the Internet. This is a class that will transfer to no other colleges.

I was also duped out of some money. Two thirds of the way through my first set of classes, I had a death in the family and could not meet the attendance requirements. I foresaw this and contacted my enrollment counselor. She advised me on the steps to take and told me that I would restart the classes free of charge. I was actually charged again in the amount of another $1600. Why do I put up with this school?

I'm not. I'll be taking my money elsewhere after my next set of classes. This college is not worth attending. Between severe server problems, poor quality instructors, and an unsupportive staff, I can understand why Apollo, University of Phoenix, and Axia College are losing their reputation so fast.

Company: Axia College Of University Of Phoenix
Country: USA
State: Arizona
City: Phoenix
Site: www.axia.phoenix.edu

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