National Express C/o Fosdick Corporation
Vidalia Chop Wizard shipping handling charges took a bite out of my wallet! Ripoff Wallingford

After seeing the Vidalia Chop Wizard on tv, I ordered 3 of them. They were app. $19.95 each. I also ordered a smaller chopper that cost app. $10.95.

Upon receiving the order, I was shorted one chop wizard. I checked my mastercard bill to make sure I remembered how many I had purchased. My bill was for $117.45.

I called the customer service number and was told I had only ordered 3 units plus 1 smaller unit. I told them there was surely a mistake since my bill was for $117.45 and should have been $80.00.

I was informed that the shipping/handling charge was $42.65!! I told them that this was a total rip off. I decided to send the items back since the offer came with a 90-day Money Back Guarantee.

After reading through the return policy, I see that they would only refund the cost of the items purchased. They would not refund the money for shipping and handling. So, they had me for $42.65.

The items were mailed in the same box. The box was not heavy at all. There is no reason that the shipping/handling should have cost this much. The items were in a box with no packing around them.

I want to report this scam. I remember nothing being said on the tv ad about them not returning the shipping costs with the money back guarantee.

I wonder if anyone else has had a problem with this company?

Thank you very much!

Sincerely

Company: National Express C/o Fosdick Corporation
Country: USA
State: Connecticut
City: Walllingford
Address: 400 Fulfillment Circle
Phone: 2036793228

  <     >