Direct Tv
Collection notice after canceling under military provision
- 03-19-2005
- 8
Some time around the middle of 2004 I got Direct TV installed a few months after I found out that my unit was getting deployed to Operation Enduring Freedom, so I called Direct TV to cancel under the military provision. It was around early September, one day after I paid my bill, which was already a month ahead.
I was then informed that I did not have to return any of the equipment and should see a refund in the mail of the extra money they received.
Five months later I'm still deployed. I called and spoke to my wife, and she told me that she had just received a call from Direct TV saying I have an outstanding balance.
I got the number and called and was only told the amount was $202.00. I then asked the customer service person what it was for and was told that he did not know, I would have to write a letter to the collections department to find out.
I then informed him that I have not received any bills from Direct TV since September, which was already paid prior to disconnecting.
I wrote an email to Direct TV and a letter to the collections department on or about 1 Feb. 2004 asking for a detailed explanation and my entire account history with Direct TV. I also asked for them to forward all correspondence to my address here.
Just last night I called and talked to my wife and found out that she had just received a letter from a Nationwide Credit Collection Company saying I owe a past due balance of $120.00 to my Direct TV account and that if it is not received it will be placed on my credit report.
After five months of not having this service, all of a sudden Direct TV says I owe money. They did not even send a bill or anything saying that I owed them money, but then just sent my info off to a collection agency saying I owe them money.
Up to this point they have still failed to provide proof of why I owe them. I feel this company is unorganized, and what is customer service for if all they can do is give you an address to write a letter?
Now here I am serving my country and getting ripped off by the people I sacrifice my life for. Great, now I understand the whole process of pride in America, as they treat me this way.
Company: Direct Tv
Country: USA
Site: directtv.com