Shadeusa
Very bad customer service as they disappear when you are out of the 90 day warrenty!
- 11-04-2012
- 28
I bought several beach chairs and an beach umbrella from them two years ago. Or should I say two beach seasons ago! I barley used the umbrella when the little tip that allows it to go into the sand came off. I send them a couple of emails seeing if I could just get that little part and they never answered my numerous emails. That frustrated me so finally I went online and chatted with them. They suggested that I buy another new umbrella and were of no assistance. If they had answered my emails I would have probably not filed this report, but ignoring customers is a ripoff! I offered to pay 14.95 (the same cost of the umbrella) for a replacement part as long as they picked up the shipping, and they refused. I felt ripped off having them make profit off their defective merchandise so I will not be buying from them again. I will look for a company with better customer service to buy a replacement. Thank you
Company: Shadeusa
Country: USA
Address: 6730 South 161st Place Gilbert, AZ 85298
Phone: 4806003126
Site: shadeusa.com