Arpin Van Lines
Arpin Group Moving company did not deliver household within promised time and can't guarantee an ETA

I contracted Arpin Van Lines to do my coast to coast household move from Hartford, CT to San Jose, CA.

My household was packed up on June 6 and picked up on June 7. I was told verbally and in writing that my household would arrive no later than two weeks - June 21/June 22.

It is June 21 today and my shipment has not yet arrived.in talking to Arpin Van Lines a few days ago, they noted that they can't find a driver and that my household is still sitting in a warehouse in CT. Furthermore, I've been told that there is nothing more they can do at this time (as they can't find a driver). To quote an email response "it appears that they currently have assigned to load 6/28". Howver, Arpin Van Lines further noted that they can't guarantee a pick-up date for my household from the warehouse or when my household will be delivered. I tried to escalate the delay and inability to find a driver, but was told there is no one to escalate to. I reached out to the President Dave Arpin of Arpin Van Lines as well as several Arpin Van Lines VPs over LinkedIn without a response.

I was told that Arpin Van Lines would cover up to $150 a day for hotel and food combined. You can't find a decent hotel in Silicon Valley for under $100. My husband asked that they reduce the shipping costs or deduct the $150 from the shipping costs. They can't do so. To quote they are "unable to approve supermarket shopping, or pro-rated rents or mortgages." We can't stay in a hotel because it's too expensive. We've been paying for an apartment since the beginning of June, but can't live in it.

I caution anyone doing business with Arpin Van Lines. The fact that no one claims accountability and the customer is told "there's nothing we can do" is simply unacceptable.

Company: Arpin Van Lines
Country: USA
State: Rhode Island
City: West Warwick
Phone: 8003433500
Site: arpin.com

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