Sears
Weedwacker Replaced but New Unit Also Failed, Store Owner Hostile

I purchased a weedwacker from a local Sears Store (Madison, Indiana) on the 7th May. The assisting associate suggested I purchase a replacement agreement to accompany the purchase. That should have given me the heads up.

Seven days later the weedwacker malfunctions. Being the good consumer I am, I call up Sears customer service. The kind lady tells me to simply take the product back to the store and the store would be happy to replace the product. Well, that's where things went wrong, horribly wrong.

The store owner refused to replace the product. He refused to call Sears head office, or customer service. He then said I purchased the incorrect agreement. I pointed out that as the customer, I merely purchased whats was offered. Well, apparently that puts me at fault. He came so belligerent, that my family went to sit in the car, rather than be subjected to his tirade.

Finally, I received the replacement product and was ushered out of the store.

I tried to call Sears customer service as I left the store to lodge a complaint, but well, that went no where fast.

Okay, so I have a new weedwacker, and I am relatively content to have escaped from the Sears store with a verbal lashing for my complete incompetence at chewing Sears warranty repair agreements. Lesson learnt.

Only problem now is the new product does not work either! I sent off two emails to Sears (oxymoron) customer service, and make several calls, all to no avail. Apparently, Sears corporate are helpless to provide the money back guarantee they offer on their receipts.

Company: Sears
Country: USA

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