Sears home repair service
Gas Leak After Cooktop Knob Replacement and Five Day Wait

Repairman came out to replace two control knobs on our GE gas cooktop. After he supposedly completed the replacement, he left, and gas was leaking from one of the burners. He did not check or complete the connection correctly. My husband came home and was able to shut off the gas valve to the cooktop and air out the house, but there could have been a serious build-up of gas and an explosion in our home.

When we called Sears to tell them the situation, the "customer service" agent informed us that the earliest one of their repair people could come out was five days from the date of our call. This is an emergency, but Sears' customer service agents do not have the training or common sense to realize that leaking gas is a dangerous situation!

Company: Sears home repair service
Country: USA

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