Express Flooring
Poor Customer Service / Employees Lie

Four hours overdue on first time of deploy.

Five hours late on second-day of deploy as a result of "tire blowout" about the highway. Not a problem, things happen. But five hours to alter/repair a set? Really? I really donot feel so. Once they came, my spouse was speaking with the contractors and unearthed that they never had a blowout, however they were named directly into assist on another work.

I had been mad, and that I named the top dispatcher "Tony, " who had been instantly defensive. He stated it had been the very first he'd heard about the problem. He "examined" and provided no apology.installment was eventually completed at 11pm since he pushed his contractors to remain late.

No-follow-up phone about our terrible installation expertise, despite spending a bit of money for that timber floor. I submitted a problem using the BBB for laying and decieving clients as well as for bad customer support (their call-center is terrible). Ultimately got an answer, and Specific Floor stated I "charged" them of laying as soon as they named to see me of the "blowout." They totally moved the fault in my experience, THE CLIENT! Unnacceptable method of conducting business. I have declined their EEE quality till I obtain a reaction with ethics.

The corporation might have gained my company for hardwood installation (and person to person to numerous family and friends in the region) however they blew it using their terrible customer support. That you don't sit to clients, and also you absolutely do not contact your customers liars.

Company: Express Flooring
Country: USA
State: Arizona
City: Phoenix
Site: expressflooring.com

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