American Home Shield
Contracted plumber failed to fix leak, damages not covered

On March 10, AHS was called to dispatch a plumber to my home when a leak in the upstairs bathtub damaged the ceiling downstairs. "Jimmy" of Richard Plumbing & Heating showed up at 9:00 A.M. Smelling of liquor. He said he could not find a leak but he did tighten a gasket. Since AHS does NOT cover damage resulting from plumbing failures, we spent $1000 to remove, replace, and repaint damaged sheetrock and insulation.

Two weeks after the ceiling was fixed, the leak reoccurred, and the ceiling was again damaged. When I called AHS to complain about the plumber they sent out, I was informed that the problem was between the plumber and me, they accepted no responsibility for their contracted service providers. I have not been able to collect for resulting damages from the plumbing service. Since this incident, I have questioned local contractors and other plumbers about the competence of Richard Plumbing—and they all LAUGHED and gestured to indicate heavy drinking. Apparently, they are not highly regarded. Why does AHS contract with shoddy service providers?

Company: American Home Shield
Country: USA
State: Iowa
City: Carroll
Address: P O Box 489
Phone: 8003258144

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