Spring Air
Spring air bed warranty is a rip off - it is not true

I bought a $700 Spring Air "Four Seasons Estate" bed set & frame @ Bedroom Superstore @ 4377 West Bell Road in Phoenix, AZ 85023 602.439.0013 (of course, now disconnected).

I believed I should be liberal in spending this because I sleep 1/3 of my life. I filled out the "five year warranty" card in case something (I didn't expect) would happen. It is a queen set.

Suprise! After 1 1/2 years of owning it my back started really hurting when I slept (Feeling the mattress had no support, was concave & bending my back when I slept).

An independant Technician assigned by Spring Air performed some measurements & reported them to: Spring Air 602.269.8367 in Phoenix, AZ.

I spoke with Pam, & left messages with her Manager Jerry LaFever. (The bed's cushions had no support & always cave in when sleeping on it, in a concave fashion, *Very* painful when sleeping, feels like a knife in the back). I called 847.297.5577 (Corporate office) they just blew me off, & ignored me.

I never heard back from the manager, & Pam stated the measurements were normal. I went to a Chiropractor, & the Doctor did X-rays, said "Do not sleep on that bed anymore."

In the end? I have to buy another bed, because they won't honor the warranty! Sure does look bad for the consumer, Spring Air, AND my finances!

I don't know what to do next. This is trash service not standing behind a product or warranty and I'm not going to take it!

Company: Spring Air
Country: USA
State: Arizona
City: Phoenix
Address: 4410 W Jefferson Street
Phone: 6024390013

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