Cabinets4less
Rip-off! I do not have my order and I do not have my $203.00 and I cannot get a response from the company

I ordered a Sunco medicine cabinet and matching light fixture online. I mailed the full transaction amount on 01/22/04 a check for $203.00, the funds cleared on 02/13/04.

On March 2nd I emailed requesting status of my order, I received an e-mail back on March 5th, stating their computers were down and he could not check my order and to call customer service. I called customer service and was told it was on backorder and would take another 15 business days.

I sent another email on March 31st, again requesting status on my order. I received a reply that same day stating they no longer sell Sunco Cabinets and I could either order from their new line or get a refund. Since I already have the Sunco vanity I called customer service on April 1st and requested a refund, he told me it would take 10 business days to receive.

On April 15th I again called customer service and was told no one was in the office at this time and she took my name & number, I also sent an email to customer care as well as accounting requesting to know when the check was cut and mailed, and if it had not already been processed I wanted it sent out by overnight mail. I also requested to be contacted by the end of that business day. I never received an e-mail or call.

On April 16th I called Cabinets4less and requested to speak to accounting. I was told she could only take a message concerning this matter. I do not have my order and I do not have my $203.00 and I cannot get a response from the company.

Kimberly
Fayetteville, North Carolina
U.S.A.

Company: Cabinets4less
Country: USA
Phone: 5593250448
Site: www.cabinets4less.com

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