RoomStore
Lewis M Brubaker, Jr I was given horrible service, then they actually bounced a check to me

We were happy with our initial furniture purchase until it was actually delivered. The delivery personnel refused to setup furniture in our master bedroom as it had been painted several hours earlier (it was a brand new home that we had just purchased). It was an excuse, but we accepted it for what it was and moved on. I told them it was fine as long as there were instructions and hardware inside the boxes. There were neither. They had also damaged one of the pieces and refused to bring it into the home stating simply we would be called about it. It took a week to get instructions to figure out what was missing. After I told the customer service people about which hardware kits were missing from my order, I was promised that it would be shipped out to me overnight. It never came. I asked for a tracking number. It was lost. The hardware kit was sent twice supposedly. It never came either time it was promised.

Company: RoomStore
Country: USA
State: Virginia
City: Richmond
Address: 12501 Patterson Avenue
Phone: 2524425161
Site: roomstore.com

  <     >