Garden Ridge - Indianapolis
Bad Customer Service

Please observe mail delivered to the "phony" current email address that Backyard Form provides whenever you complain about anything at their shop, that will be customercareline@gardenridge.com on 5-24-11 and five extra occasions since I have didn't get a reaction:

Hi,

I'd prefer to reveal to you the knowledge that I'd at your Backyard Shape store situated at 4641 Lafayette Street, Indiana, IN, recently 5-23-11 at roughly 4:00 pm Eastern standard period. First I would like to state that I've been a faithful client and also have invested a lot of cash as of this shop because it exposed within Indiana, and that I also have known many friends and co workers due to the excellent choice and low rates. Sadly I am not really certain I'll actually return. I would like to clarify what happened.

Roughly 10 days before I visited your shop and purchased throw cushions, two little types, plus one large one which matched. I truly required two large people, however, you get a lot of of those that I had been certain you'd have more of these. I thought it had been sensible to hold back 1 1/2 months to return and find out when the shop had obtained extra cushions to obtain the main one cushion that I needed. Bear in mind after I selected these pillows I used to be there for 1-hour learning the cushions, and so I understand what stock you'd. Please also bear in mind that I reside 1-hour away and gasoline of this type expenses $3.80 - $4.00 per gallon. I've no additional company of this type except to push for your shop.

Today towards the activities of 5-23-11. I used about 40 minutes searching through the pillows as well as in the region above that wraps round the shop (where you shop extra cushions) searching for that one cushion that I needed. I really could not locate one which coordinated actually the little people I'd purchased, I really could just look for a big one which was brown like brain in the place of green. I really could inform nevertheless that the fresh cargo of cushions had are available in since there have been many designs there that hadn't been there before. I've an enthusiastic attention for these specific things and again analyzed the cushions for one hour before I selected mine out the very first time. I observed in the back of one's shop (but on the ground noticeable to clients) were many new furniture pieces, however covered in plastic, and 4-5 large containers that hadn't been exposed. Our thought was the containers might include cushions, therefore if somebody might atleast look inside and inform me then I'dnot have lost one hour drive for nothing. There is a high dark guy having a dark top on, among your workers, straightening the cushions in another of the lanes. I contacted him and described what I had been searching for, and informed him properly that I'd invested an extremely very long time searching through all the cushion lanes and in the accessories that wrap-around the most effective ledge of the shop, and may not discover these. Then I stated the boxes and questioned if there is possible that there have been cushions in these containers. He explained he did not understand and he was "not approved" to complete something with these containers, which I'd need to talk to his "supervisor". I would like to state that it was the very first worker I experienced that served like I had been "worrying" him and he was completely bored with my problem. Please bear in mind he was "straightening cushions"! Iam sorry but that needs to be completed before final, Iam sure far more clients might come and mess them up before shut. Sadly used to do not get his name-but the full time of evening and my explanation ought to be enough to determine who it had been.

The following element may be the real kicker. I visited the leading of the shop towards the cashier, and incredibly nicely described that I went quite a distance and was expecting that somebody might examine the containers. I informed her the individual within the back from the cushions stated that I had a need to keep in touch with the supervisor. The cashier employed her two way stereo and described the problem and requested for that supervisor. The supervisor, Angela Zabinski, stomped as much as the leading of the shop really irritated that she'd to become troubled by me. I told her that I noticed that there have been big containers that perhaps included cushions and was wanting somebody might look inside before I quit to determine if which was the situation. She was really rude as soon as she strolled up-to me. She sighed really fully and stated "I've all my workers performing additional tasks"! I am sorry but straightening cushions was another guyis "project" which was therefore essential? I informed her I am aware, but I went quite a distance of course if somebody might simply look in to the containers when they included cushions I'd look for the main one I needed myself. She subsequently stormed towards the back of the shop. It mightnot have now been over 60 seconds later when she named the cashier about the two way stereo and stated in an exceedingly unpleasant tone "IS THE FACT THAT CLIENT HOWEVER THERE?" obviously the cashier said yes. The supervisor subsequently stated that the only real cushions in these containers were the rear sits which have hands in it. I am unsure if she believes I'm silly, but I-donot believe she actually had the full time to wander towards the back of the shop, not as slit available 5 containers and appear within them.

At this time I'm confused, the only real person who also slightly has any concentrate on customer support within this shop is the cashier. She was amazing and offered me this current email address and also the supervisors title after I expected for this. Apart from that who on the planet do another workers believes they work with??? Without customers-they might have NO WORK! I myself am a Sales Director to get a big telecommunications business. I've 8 Account Administrators that work with me, plus they manage 3,200 reports which are all towns, authorities, areas, and college programs. I've to express when I heard them speaking with a person like I had been spoken to recently they'd be dismissed. I'm unsure easily actually wish to action base inside your shop to come back another three cushions! I also need to state that you've dropped a person, and that I will not be recommending family and friends for this shop. The amusing thing is I've never needed to request help before, therefore today I understand. Perhaps it's been in this way all-along, I simply got blessed and not required any aid while I had been there.

Our last stage that I'd prefer to create is the fact that administration originates from the most effective down. If Ms. Zabinski functions like this towards clients, then your team that works on her will even behave like this. I really hope you receive my level.

Thanks for hearing.

*

Bear in mind that no body replied after delivering this numerous occasions! I'd genuinely believe that any organization who would like to remain in company could be throughout this! Main point here is they're a organization to complete business with, I agree with everyone on this site, complete fraud. They're also right-about the telephone numbers they submit due to their shops, they ring to nowhere, or for Indiana, it's a fax tone.

Company: Garden Ridge - Indianapolis
Country: USA
State: Indiana
City: Indianapolis

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