Duke Energy
No Show to start service

On Nov. 3rd I named Duke Power to begin fuel temperature support. I actually settled the $170 deposit that evening, in advance. They're fast to consider my $ although not begin support recently between 8-4 as guaranteed. They ought to renounce my deposit.

I called many times recently & nowadays and all they do is "apologize" claiming they truly are behind on purchases & on the road. They stated they'd be hereby 2 and today it is after 6 P.M. It is 46 levels today and you will be lower today.

They've all-year to assume customer need and really should be ready appropriately.

Atleast possess the courtesy to contact people or have an automatic phone advise us of the wait. I ought tonot need to contact to keep obtaining the run around.

There's deficiencies in conversation between customer support and also the mail centre. They declare they named me twice (rest) I had been house all day long & my owner i.D. Shows they didn't. They stated they arrived by yesterday however the outside container was secured. We informed them we've the important thing, to contact us or knock-on our door.

They state repairing harmful gasoline leaks takes priority over beginning support. Imagine if there is a blizzard and my 2 yr-old boy dies of hypothermia? That's death on the fingers in either case and Duke Power is always to blame.

I've SSDI disability & my spouseis on unemployment. I actually donot have $ to get a resort like a Duke Power "customer support" repetition so unprofessionally recommended. Are they likely to base the bill & transport? Or reimburse Medicaid a healthcare facility statement if my 2 yr-old child comes sick because of cold climate?

Another representative stated that none of the technicians bring mobile phones t / them, they have a PC display within their vehicle. Did they actually exchange a msg. Towards the technology asking concerning the standing (period) of our purchase? They declare they truly are not that sophisticated. Well, let us observe how sophisticated their conversation is once they are prosecuted for (feasible) wrongful death.

I did so my component to avoid this feasible misfortune in beginning support plus they are not living as much as their end-of the discount, selfish, questionable, ineffective, unknowledgeable Duke Energy.

Company: Duke Energy
Country: USA

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