Terminix
Customer Service

I'm creating this criticism regarding Terminix International/Registration NUMBER. PR 0801/Company Address: 9880 Pioneer Blvd. Area: Santa Fe Springs, CA 90670. Phone: (562) 641-2220. Department 1 licensee Title: Juan Valtierra/Permit No: FR 30188. Our criticism is concerning the firm's insufficient customer support, bad work efficiency/work ethos, bad conversation with clients, really unprofessional. The consultant (Russell) that found fumigate our condo complex mentioned he could be give begin working between your hours of 9am-12noon. Obviously, no telephone calls or support supplied until after 7pm. He named me 2 nights later to I would like to understand the fumigation was completed and also to contact the gasoline business to reconnect the fuel link. I named him again at (714) 863-2702/Russell, to see him that what him and also the organization (Terminix) did was impolite, unprofessional, and also the lowest type of customer support. He didn't recognize what he did, or exactly what the organization did was incorrect to complete (unprofessional, etc). He explained that numerous of the condo citizens were upset he didn't contact him them back. I expected him"would you blame them?". I told him that lots of people informed your day down, terminated visits, transformed ideas, etc. To create period for them (Terminix) to exhibit up, simply to have Terminix not call-back & not show up. I told him that I had been confirming these details to his boss/director. Ideally, this can advise Terminix to create required modifications in team/function process to make sure correct function problems is likely to be fulfilled later on. Nevertheless, I will observe in the previous grievances (24 months plus) these complaints do not be seemingly heading everywhere, and that I assume our culture must begin getting used-to bad work problems, disrespect, unprofessionalism from several businesses which are settled to supply a number of providers. Really, very sad to determine. I'll not be calling Terminix for almost any potential company, or am I going to suggest them to anybody. Ideally, these details is likely to be directed at the required people to make sure this can not occur within the near or far future.

Truly,

Rich Mikol

(714) 422-6409

Rdmikol@yahoo.com

Company: Terminix
Country: USA
State: California
City: Costa Mesa

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